Return & Refund Policy

Thank you for shopping at SCHMIDT. If you are not entirely satisfied with your purchase, we are here to help.

Terms and Conditions:

For a list of complete terms and conditions of sale, please see www.gtschmidt.com/terms

Returns:

You have 30 calendar days to apply for a return of an item from the date you received it. To be eligible for a return, see our terms and conditions page www.gtschmidt.com/terms.

Return Authorization Number:

Buyer shall obtain an RMA number from SCHMIDT prior to returning any Product. The Buyer must return the Product prepaid and insured to SCHMIDT to the FOB point or to such other location as designated in writing by SCHMIDT. Any product returned without RMA authorization number will be refused. Any product or service that is tampered with; a repair is attempted by the customer or unauthorized third party (unauthorized is anyone other than a SCHMIDT technician), if software or controls are reprogrammed, or if products are disassembled, misused or mishandled, then those products are void of all warranties and are not eligible for a return or refund. All merchandise returned is subject to a 25% restocking charge. This fee will be waived in the event a reorder of a similar item is made.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item and we will update you on the status of your refund. If your return is approved, we will initiate a refund to your credit card or original method of payment.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping charges will be deducted from your refund. Please ship all returns to:

SCHMIDT Return Dept
ATTN RMA#______
6151 W Howard Street
Niles, IL 60714

Contact Us:

If for some reason your item arrives damaged please call us directly at (800) 323-1332 to speak to customer service.